Warranty and Returns
In the unlikely event you have a problem with a product, contact our Technical Support Department at Microflow CVO. Often, we can resolve a problem over the phone, saving you the time and effort of returning an item.Please be prepared to provide the following information:
- Name, company name, address, and phone number
- Product name
- Purchase order and/or invoice number (including where purchased if other than directly from Microflow CVO)
- Detailed description of the problem
If we are unable to resolve the problem, our technical service representative can help issue a Return Material Authorization (RMA). Products must be returned within 30 days from the date the RMA is issued. If a product is not returned within the time limit, or is returned without an RMA, Microflow CVO can refuse to accept it for evaluation or credit.
Problems with your order
Contact Sales if you have problems such as:
- You've received the wrong part or quantity
- The item you've received is broken or damaged
- Items were omitted from the order
If you are returning a product because of an ordering error by the person placing the order, credit is issued less a 10% restocking fee. There is no fee if Microflow CVO was responsible for the error. An ordering error must be brought to our attention within ten (10) days after the product is shipped, and the product must be returned unused and in good condition. We cannot issue credit if the product cannot be returned to stock because it is used or damaged.
Product functioning problems
Contact Technical Support if you have problems such as:
- You can't get a product to perform properly
- You cannot achieve the performance specifications appropriate for your product
- Instructions for using a product are unclear
Microflow CVO micromixers are designed to be clog-resistant, but are not clog-proof, particularly when precipitates are formed. Clogging can be avoided through processing protocols and cleaning methods including ultrasonics, heating, and solubilizing the reaction products. Please consult Technical Support if you are unable to clear a clogged device. Micromixer products which have clogged cannot be returned for credit.
Returned micromixers normally will be evaluated within ten working days after receipt, unless there are unusual or special circumstances. If you need a replacement immediately, we can send a new product and will invoice you for the item. Credit is issued to your account if the returned product is determined to be defective. If the problem was caused by improper use or handling, the item will be returned to you, and the replacement invoice is due. We cannot restock used or damaged items.
General Warranty Information
Microflow CVO warrants the products it manufactures, except those specifically exempted, to be free from defects in materials and workmanship for ninety (90) days from the date of shipment. This warranty is limited to the original purchaser of the product and is not transferable.
During the warranty period Microflow CVO will, at its option, either repair or replace a defective product, or return to purchaser the price of the item. This limited warranty does not extend to any products that have been damaged as a result of accident, misuse, abuse, or user modification.
Except as expressly set forth above, no other warranties are expressed or implied including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose, and Microflow CVO expressly disclaims all warranties not stated herein. In the event the product is not free from defect as warranted above, the purchaser's sole remedy shall be as provided above. Under no circumstances will Microflow CVO be liable to the purchaser or any user for any damages, including the incidental or consequential damages, expenses, lost profits, lost savings or other damages arising out of the use or inability to use the product.
This warranty shall not be applicable to the extent that any provision of this warranty is prohibited by any federal, state, or municipal law that cannot be preempted.
Contact Sales if you questions regarding your order.
Contact Technical Support for questions regarding device operation.